Refund Policy
At Vibrance Glow, we are committed to ensuring a positive shopping experience for our customers. If your order arrives damaged or is lost during transit, we are happy to provide a return or refund under the following conditions:
✅️Eligibility for Refunds and Returns:
1- Damaged items:
If your parcel arrives with damaged or defective items, you are eligible for a refund or replacement.
Proof of damage is required (e.g., clear photos
of the damaged item and packaging).
2-Lost Parcels:
If your parcel is confirmed lost during shipping, we will provide a full refund or replacement at no additional cost.
Lost parcels are verified through the tracking information provided by our shipping partners.
Conditions for Refunds or Replacements:
To process your request, the following conditions must be met:
➡️The claim must be submitted within 14 days of receiving the damaged item.
➡️For lost parcels, the claim must be submitted within 20 days from the expected delivery date.
☑️Provide all required details, including your order number, shipping confirmation, and proof of damage .
Resolution Options:
Once your claim is verified, you can choose one of the following options:
Full refund: Credited back to your original payment method.
Replacement item: Shipped to you free of charge.
‼️Exceptions‼️
❎️We do not provide refunds or replacements for minor cosmetic damages to packaging that do not affect the product’s usability.
❎️If incorrect shipping details were provided at checkout, we cannot be held responsible for lost parcels.